Refund policy

Cancellation policy

This English version is a translation for your convenience. The German version is legally binding.

1. Right of withdrawal

If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), you have the right to withdraw from a distance contract within 14 days without giving any reason.

For a purchase contract, the withdrawal period generally begins on the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.

If several goods from one order are delivered separately, the period begins upon receipt of the last item.

If goods are delivered in several partial shipments or pieces, the period begins upon receipt of the last partial shipment or piece.

For the regular delivery of goods over a fixed period, the period begins upon receipt of the first goods. These rules on the period correspond to Section 356 BGB.

2. Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us by means of a clear statement that you wish to withdraw from the contract.

MyMysteryBox
Owner: Suleman Mirza
Waldstraße 5–7
56579 Bonefeld
Germany

Email: servicehotline@mymysterybox.de
Phone: +49 2684 9791880

You can inform us, for example, by email or letter. No reason is required.

You may also use the model withdrawal form below. Use of this form is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires. (Gesetze im Internet)

You can also use the electronic withdrawal function provided on our website.

3. Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the costs of our cheapest standard delivery offered.

Additional costs resulting from your choice of a more expensive type of delivery than our cheapest standard delivery will not be refunded. (Gesetze im Internet)

The refund will be made at the latest within 14 days from the day on which we receive your notice of withdrawal.

For the refund we generally use the same means of payment that you used for the original payment, unless expressly agreed otherwise with you and provided this does not incur any additional costs for you. (Gesetze im Internet)

For purchases of goods, we may withhold the refund until

  • we have received the goods back, or
  • you have provided proof that you have sent the goods back,

whichever is earlier. This does not apply if we have offered to collect the goods ourselves. (Gesetze im Internet)

4. Returning the goods

You must send the goods back to us within 14 days of your notice of withdrawal at the latest:

MyMysteryBox
Waldstraße 5–7
56579 Bonefeld
Germany

The deadline is met if you send the goods before the 14 days have expired.

You bear the direct costs of returning the goods.

This requires that we have informed you of this obligation to pay before the contract was concluded.

5. Compensation for loss in value

You only have to pay compensation for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

A further requirement is that you have been properly informed about your right of withdrawal.

For mystery boxes this means: merely opening the outer shipping carton or the mystery box does not automatically lead to the loss of the right of withdrawal.

6. Exclusion or expiry of the right of withdrawal

In particular, there is no right of withdrawal for contracts concerning:

  • goods that are made to the consumer's specifications or are clearly tailored to the consumer's personal needs;
  • goods that can deteriorate quickly or whose expiry date would be quickly exceeded;
  • sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed;
  • goods that, after delivery, have been inseparably mixed with other items due to their nature;
  • sealed audio or video recordings or computer software, if the seal has been removed after delivery.

These exceptions result from Section 312g(2) BGB.

Important for MyMysteryBox: opening the mystery box alone is not a general exception to the statutory right of withdrawal. However, a statutory exception may apply to individual products contained in it, for example to correspondingly sealed hygiene products.

Model withdrawal form

If you wish to withdraw from your contract, you can fill in this form and send it to us.

To:

MyMysteryBox
Owner: Suleman Mirza
Waldstraße 5–7
56579 Bonefeld
Germany

Email: servicehotline@mymysterybox.de

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Goods:

Ordered on:

Received on:

Order number:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s):
(only if this form is submitted on paper)