Frequently asked questions about MyMysteryBox
Short answers about our boxes, ordering, shipping and returns. Can't find your question? Write to us at servicehotline@mymysterybox.de.
General
Who is MyMysteryBox?
MyMysteryBox is a German company based in Rhineland-Palatinate. We sell mystery boxes in our online shop and in retail stores. Every box contains brand-new items only, from different product areas. You only find out what exactly is inside when you unpack it.
How does a mystery box work?
You choose a box by theme and size, order it like any other product and get it delivered to your door. The total value of the products, based on the recommended retail price (RRP), is higher than the price of the box.
Is MyMysteryBox trustworthy?
Yes. We are a registered company based in Germany, all details are in our legal notice. Payment runs through the secure Shopify checkout. If you have questions, reach us at servicehotline@mymysterybox.de.
Ordering and payment
How do I order a mystery box?
Choose your box, add it to the cart and follow the steps in the checkout. You don't need a customer account, but you can create one to track your orders.
Which payment methods do you accept?
PayPal, Apple Pay, Google Pay and credit card (Visa, Mastercard, American Express, Maestro), as well as Shop Pay and UnionPay. All payments are encrypted and run through the Shopify checkout.
Will I get an invoice?
Yes, after your order you receive an invoice by email. If you can't find it, please check your spam folder or write to us.
Is there a minimum order value?
No. You can also order a single box.
What's inside
What is in a mystery box?
That depends on the box. Every box is put together individually, for example from tech, household, lifestyle, gaming or beauty. Each product page shows examples of what can be in the box.
Can I choose the contents?
No, the surprise is the whole point. But you can choose between boxes for different interests and price ranges.
What if I don't like the contents?
We don't exchange individual items, because the surprise is part of it. Your statutory right of withdrawal still applies, details are in our cancellation policy. If a product is defective or damaged, write to us at servicehotline@mymysterybox.de.
Shipping and delivery
How long does shipping take?
We ship your box within 1–3 working days after payment. Delivery within Germany usually takes 3–5 working days.
How much is shipping?
€5.99. Orders from €49.99 ship free.
Do you ship abroad?
No, at the moment we only deliver within Germany.
Can I track my parcel?
Yes. As soon as your box is on its way, you receive a shipping confirmation with a tracking number by email.
Returns and complaints
Can I return a mystery box?
As a consumer you have the statutory 14-day right of withdrawal, details are in our cancellation policy. For defective or damaged products we offer a replacement or a refund.
Other questions
Are there promotions or offers?
Yes, regularly. Join our insider list or follow us on Instagram and TikTok.
How can I reach customer service?
By email at servicehotline@mymysterybox.de.
Is my data safe with you?
We process your data in line with the GDPR. What we use it for and which rights you have is explained in our privacy policy.
