General Questions

Who is MyMysteryBox?

MyMysteryBox is primarily the world's only brick-and-mortar retailer with its own online shop that offers exciting surprise boxes (Mystery Boxes). Each Mystery Box contains a selection of high-quality and tested Amazon returns from various categories – the exact content remains a surprise until you open the Mystery Box!

How does the concept of a Mystery Box work?

You choose a Mystery Box in a specific category, pay the stated price, and receive a surprise package with products whose total value exceeds or at least matches the purchase price. Perfect for anyone who loves adventure and surprises!

Is MyMysteryBox legitimate?

Yes, we are a registered company based in Germany and place great importance on customer satisfaction. If you have any questions, please contact us directly at info@mmb-company.de.

Ordering and Payment

How can I order a Mystery Box?

Simply select your desired Mystery Box, add it to your shopping cart, and follow the steps in the checkout process. You don't need an account, but you can create one to track your orders.

What payment methods do you accept?

We offer secure payment options such as PayPal, credit card (Visa, Mastercard), instant bank transfer, prepayment, and Klarna. All payments are processed securely.

Will I receive an invoice?

Yes, after completing your order, you will receive an invoice via email. If you can't find it, please check your spam folder or contact us.

Contents of the Mystery Box

What is included in a Mystery Box?

The content varies as each Mystery Box is custom-made. However, you can be sure that the products are high-quality and may come from categories such as technology, lifestyle, gaming, or beauty. The value always equals or exceeds the price of the Mystery Box.

Can I influence the contents of the box?

Currently, we do not offer customization as the surprise is the main focus. However, you can choose from various Mystery Boxes tailored to specific interests or price ranges.

What happens if I don't like the content?

Since it is a Mystery Box, the contents are not exchangeable unless a product is defective or damaged. In this case, please contact us at info@mmb-company.de.

Shipping and Delivery

How long does shipping take?

We ship your Mystery Box within 1-3 business days after receipt of payment. Delivery time in Germany is usually 2-5 business days, depending on the shipping provider.

What are the shipping costs?

Shipping costs are €6.19 within Germany. For orders over €50, we offer free shipping. For international deliveries, you can find the costs at checkout.

Do you also ship internationally?

Yes, we ship to many countries within the EU and worldwide. Availability and costs will be displayed at checkout.

Can I track my shipment?

Yes, once your Mystery Box has been shipped, you will receive a shipping confirmation with a tracking number by email.

Returns and Complaints

Can I return a Mystery Box?

Since it is a surprise product, there is no general right of return if you simply don't like it. For defective products, we offer replacement or refund.

Miscellaneous

Is there a minimum order value?

No, you can order just a single Mystery Box. There is no minimum order value.

Do you offer discounts or promotions?

Yes, we regularly have special promotions! Sign up for our newsletter or follow us on Instagram and Tiktok (@mymysteryboxmmb) to not miss any offers.

How can I reach customer service?

You can reach us by email at info@mmb-company.de or via our contact form on the website.

Is my data safe with you?

Absolutely! We strictly adhere to the GDPR and only use your data to process your order. You can find more information in our privacy policy.